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Organizational Learning and Quality in the Greek Public Administration: the case of the Ministry of Economy and of the Ministry of Health and Welfare
Συγγραφέας: N. Michalopoulos, V. Symeonidis, E. Tsanti

The purpose of this paper is to describe how the middle managers of the Greek public administration conceive the notions of Organizational Learning and Total Quality Management and to what extent the Greek public sector environment is ready to adopt new managerial techniques. The methodological tool used for this study was a survey based on a standardized questionnaire, as well as a number of non-structured interviews. The main finding is that though medium managers seem to have a certain idea of the terms in questions, this is not very clear. Apart from that, training programs are not that management- oriented as they should. An effort is taking place to modernize the Greek public administration environment, however, there is still a lot to do.